Effective Date: 18-Jan-2025
At rozPetals, we value the privacy of our customers and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.rozpetals.in and make purchases through our online store. By using the Site, you consent to the collection and use of your personal data as outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information when you use the Site:
1.1 Personal Identification Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (credit/debit card, PayPal, etc.)
1.2 Technical Data
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs
- Date and time of your visit to the Site
1.3 Usage Data
- Pages visited on the Site
- Actions taken on the Site (e.g., adding items to cart, completing a purchase)
- Interaction with emails or notifications sent from us
2. How We Use Your Data
We use your personal data for the following purposes:
2.1 Order Processing and Fulfillment
To process and fulfill your orders, including shipping and delivering products, sending order updates, and handling any customer service inquiries related to your purchase.
2.2 Customer Communication
To send you marketing emails (if you have opted-in), newsletters, product updates, and promotional offers. You can opt-out of these communications at any time.
2.3 Improvement of Services
To enhance your user experience on our Site, analyze trends, monitor the effectiveness of marketing campaigns, and improve the content, features, and functionality of the Site.
2.4 Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our terms of service.
3. Legal Basis for Processing Your Personal Data (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we are required to rely on one or more lawful bases to process your personal data. These include:
3.1 Consent
When you subscribe to our newsletter, submit an inquiry, or make a purchase, you may provide explicit consent for us to process your data.
3.2 Contractual Necessity
We process your data when necessary to perform a contract with you, such as processing and delivering your orders.
3.3 Legitimate Interests
We may process your data for our legitimate interests, such as improving customer experience, marketing our products, and analyzing usage of our Site, provided your rights and interests are not overridden.
4. Sharing Your Data
We do not sell or trade your personal data to third parties. However, we may share your personal data in the following cases:
4.1 Service Providers
We may share your information with third-party service providers who assist in the operation of the Site, such as payment processors, shipping companies, email marketing services, and analytics providers. These third parties are obligated to use your data only for the purposes of providing services on our behalf.
4.2 Legal Requirements
We may disclose your personal data to comply with legal obligations or if required by law, such as in response to a court order, subpoena, or other legal process.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you wish to delete your account or request that we no longer use your data, please contact us at info@rozpetals.in
6. Security of Your Data
We take the security of your personal data seriously and implement reasonable technical and organizational measures to protect it. This includes using encryption technologies for online transactions, secure payment gateways, and safeguarding against unauthorized access.
However, please note that no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee the absolute security of your data.
7. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
7.1 Right to Access
You have the right to request access to the personal data we hold about you.
7.2 Right to Rectification
You have the right to request corrections or updates to any inaccurate or incomplete personal data.
7.3 Right to Erasure
You have the right to request the deletion of your personal data, subject to certain legal exceptions.
7.4 Right to Restrict Processing
You have the right to request the restriction of processing your personal data in certain circumstances.
7.5 Right to Data Portability
You have the right to request a copy of your personal data in a machine-readable format for transfer to another service provider.
7.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes, or in cases where processing is based on legitimate interests.
To exercise any of these rights, please contact us at info@rozpetals.in
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Site. These technologies allow us to analyze user behavior, customize your browsing experience, and provide targeted advertisements.
You can control cookie settings through your browser preferences, but please note that disabling cookies may affect your ability to use some features of the Site.
9. International Data Transfers
Your personal data may be transferred and stored on servers located outside your country, including the European Union (EU), where data protection laws may differ. By using the Site and submitting your personal data, you consent to this transfer, storage, and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site with the updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
rozPetals
info@rozpetals.in
+91-9991446286