Effective Date: 18-Jan-2025
Thank you for shopping at rozPetals! We strive to ensure that you are completely satisfied with your purchase. However, if you receive a product that is defective or damaged, we offer a replacement within 7 days of purchase, subject to the terms and conditions outlined below.
1. No Refund Policy
1.1 No Refunds
We do not offer refunds under any circumstances. All purchases made through our store are final. We only offer a replacement for eligible products as per the terms outlined in this policy.
2. Replacement Policy
2.1 Eligibility for Replacement
We offer a product replacement only, not a refund. To be eligible for a replacement, the following conditions must be met:
- The request for replacement must be made within 7 days of the product purchase date.
- The product must be unused and in its original, undamaged packaging with all tags intact.
- The product must be returned to our store location (as outlined below).
2.2 Non-Eligibility for Replacement
Products that do not meet the above conditions or are:
- Damaged due to improper use
- Worn, washed, or altered
- Purchased beyond 7 days from the date of receipt
- Products that are not purchased directly from our online store or are third-party products
3. Return Process
3.1 How to Request a Replacement
If your product qualifies for replacement, please follow these steps:
- Contact Us within 7 days of receiving your product. You can reach us at info@rozpetals.in or +91-9991446286
- Provide details about the product, including the order number, product name, and photos of the item showing any defects or damage (if applicable).
- After your request is reviewed, we will provide instructions for the return process.
3.2 Shipping the Product to Our Store
To complete the return process, you must send the product to our store location at:
- Surender Singh, VPO: Sidhrawali, Near HDFC Bank, Gurugram, 122413, Haryana, India
Please ensure that the product is securely packaged to avoid any damage during transit. You will be responsible for the shipping costs when returning the product to us.
4. Processing the Replacement
4.1 Inspection and Verification
Once we receive the returned product at our store location, our team will inspect the product to verify that it meets the conditions for a replacement. If the product is found to be in eligible condition, we will process the replacement request.
4.2 Replacement Issuance
Upon approval, we will ship the replacement product to you at additional shipping charge. You will receive an email notification with tracking information once the replacement has been dispatched.
5. Exceptions
Please note that we do not offer refunds for any products. Our policy only allows for replacements as specified above. Additionally, we are unable to accept returns for any products not purchased directly from our online store.
6. Contact Us
If you have any questions regarding our Return and Refund Policy or if you need assistance with a replacement request, please contact us at:
- Email: info@rozpetals.in
- Phone: +91-9991446286